Refund policy

At BHV Makhana, we strive to ensure a smooth and transparent experience for our customers. Orders for physical products can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

We maintain a strict no refund policy for all products. However, exceptions may be considered in specific situations such as when the product is not received, an incorrect product is delivered or the product is damaged during shipping. In such cases, once the issue is verified and a refund is approved, the amount will be credited back to the original payment method within 7-14 business days.

We are committed to delivering products of the highest quality and ensuring customer satisfaction. Returns are accepted only in cases where the product received is defective, damaged or incorrect. To be eligible, a return request must be initiated within 24 hours of receiving the product. Upon approval of the return request, the replacement process will be initiated within 4–5 business days, and the replacement product is expected to be delivered within 7-10 business days. Shipping costs for returning the product are non-refundable. If a refund is approved, the cost of return shipping will be deducted from the refund amount.

While we make every effort to ensure timely delivery and resolution, delivery timelines may occasionally be affected by factors such as transport delays, adverse weather conditions or other unforeseen circumstances. BHV Makhana shall not be held responsible for delays caused by such external factors beyond our control.

We are dedicated to making the return and replacement process as seamless and efficient as possible, while maintaining our commitment to quality and customer trust.